Unlike various other local Internet Service Providers, HEI Internet Group offers outstanding customer service every day of the week! Our customer service specialists, available between the hours of 8am – 11pm , will assist you with any connectivity or email account issues. Our main goal is to ensure that all of our customers are connected and stay connected! Call or visit us today!

Phone: (606) 435-2399
Fax: (606) 435-0075

Email:
Technical Support: support@heiig.net
Webmaster: mikey@heiig.net

Office location:
Combs Professional Center
420 Main Street
Hazard , KY 41701

Question: How secure are HEI Internet Group's dial-up connections?

• Answer: Utilizing CISCO © 's algorithms and data encryption technologies for passwords and usernames, HEI's accounts are among the most secure connections of any ISP.

  Question: How difficult will it be to set up my account?

• Answer: We pride ourselves in customer support from the initial account set-up to any connectivity issues customers may experience. Our goal is to exceed our customers' expectations of what any ISP should be.

  Question: Am I obligated for an extended service period?

• Answer: You will never be asked by HEI Internet Group to sign an extended service contract. Our reliability and friendly customer service retains our customers.

Question: Will there be an opportunity in the future for connection upgrade?

• Answer: Yes! HEI Internet Group has many exciting and revolutionary network implementations coming in the very near future. We encourage everyone to become a part of the HEI Internet Group Family and prepare for tomorrow's internet connection today.

Question: My email account is not working properly. What should I do?

• Answer: The quickest way to resolve email or connectivity issues would be to contact our qualified customer service specialists. Our specialists will gladly guide you through the email account set-up process or provide additional information if necessary. Visit the technical support section of this website to access contact information.